TECHCHAK PRIVACY POLICY

Techchak and its platform are designed to help improve individual hireability through hands-on projects, learning communities, and mentorship. The services provided require no specific hardware and are implemented using the platform whether through the website or mobile application. Techchak focuses on project verification and knowledge sharing, individual project skill development, protection of the operating system as well as traffic to and from the server, and event monitoring 24/7 including around-the-clock response service.

What Personal Information does Techchak collect?

Information You Provide to Us

When you create a Techchak account, you provide us with Personal Information such as your name, email address, phone number, password, and payment information. If you provide your third-party account credentials to us or sign in to the Services through a third-party site or service, such as Office365 or Google, some information from those accounts (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions. That Third Party Account Information transmitted to our Services is covered by this Privacy Policy. Additionally, Techchak’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements. You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features within the Services.

Information We Collect Automatically

When you interact with our Services, we automatically receive and record information that we then use to provide the Services.

Device and Session Information:

We collect information about your browser or device, which may include your IP address, device IDs, or other unique identifiers, cookie information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. We use this data to customize your experience with our Services, based on your usage patterns. We also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make decisions about future development focus. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.

Integrations:

Techchak offers the option to integrate Techchak Services with products or services of third parties, such as Google, Salesforce, Zendesk, HubSpot, and others. If you enable those integrations, including providing credential information to Techchak and/or the third party, any data that Techchak collects from or shares to these integration partners is subject to this privacy policy.

How does Techchak use Personal Information?

Techchak uses Personal Information to deliver the Services, and also to improve the Services and to communicate with you about the Services, including marketing communications. The main ways that we use the Personal Information that you provide to us or that we collect when you use the Service are to:

  • Deliver the services customized to meet your needs.
  • Determine your geographic location for efficient, and organizing your work, manage your account and billing, to enable secure login and single sign-on, and allow third-party integrations.
  • Prevent, detect, and investigate potentially prohibited or illegal activities, including fraud and violations of our Terms of Service and Acceptable Use Policy; and
  • Improve Techchak’s products and services.

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more applicable and improve our services. If you do not want to receive communications from us, you can always opt out by unsubscribing through the link at the bottom of our emails. Techchak uses Personal Information to improve or validate its features and may securely share it with contractors to do so on Techchak’s behalf. You can control what data is stored by choosing which Techchak features you use from the settings menu in the relevant service. We do not use Personal Information to make automated decisions.

What Personal Information does Techchak share with third parties and why?

We do not license or sell your Personal Information to third parties, including advertisers, without your consent. As described below, when we share any information about you with third parties, we pseudonymize and aggregate any information about you before we share it unless more detail is necessary to the function of the services. Although Techchak’s Privacy Policy does not apply to the practices of companies we don’t own or control or people that we don’t manage, our Data Processing Agreements with European customers and/or users in the European Union define how these third parties can use and store your information, consistent with this Policy.

Information that’s no longer personally identifiable

We may anonymize your Personal Information so that you are not individually identifiable, and provide that information to certain of our partners to help us improve our Service. We may also provide aggregate usage information to our partners to understand how often and in what ways people use our services. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual.

Cookies Policy, Third Party Analytics, and Tracking

Techchak and third-party service providers of tracking technologies gather non-personal information about how users enter, navigate, and leave the website and services, the frequency and length of visits to the services or third party websites, application or device usage data, and your product or service preference indicated by the number of times and the length of time you view a product. Techchak gathers this data using cookies (both first-party cookies, such as the Google Analytics cookie, and third-party cookies, such as the DoubleClick cookie), web beacons, tags, and other similar techniques that deliver small files to your computer and which allow these networks to provide anonymized, aggregated auditing, research, and reporting for us and for advertisers.

Techchak uses certain third-party services that help us understand traffic on our website in various ways: Google Analytics and Google Adwords help Techchak understand who is visiting Techchak’s websites and to show relevant ads on other websites to people who have visited Techchak’s websites. You can control what ads you see through the Google Ad Settings Manager. More information on how Google uses information collected when you use Google’s partner sites is available at Google’s Partner Technologies page.

You may be able to opt out of tracking conducted by third parties through our Services by adjusting the Do Not Track settings on your browser; but we don’t control whether or how these third parties comply with Do Not Track requests. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.

Affiliated Businesses and Service Integrations

We will share your Personal Information with affiliated businesses only if you or your Techchak Services administrator set up an integration, and we will only share your information to the extent that it is related to the transaction or service, such as the ability for you to automatically transmit Third Party Account Information to your Services profile or to automatically transmit information in your Services profile to your third-party account. If you choose to take part in any transaction or service relating to an affiliated website or business, please review their policies.

Agents, Subprocessors, and Contractors

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide the Services to you. For example, we use a payment processing service to receive and process your credit card transactions for us. Our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us and may not use such information for marketing purposes. We may authorize access to your data for those employees, contractors, partners, and agents who need to know that information in order to operate, develop and improve products and services. When we transfer data of customers in the European Union to agents and third parties, we ensure that it is kept secure, and such agent and third parties are liable for any misuse.

User Profiles and Contacts

Certain user profile information, including your profile photo and status, may be displayed to other users within the services. You are responsible for entering and updating that content. Additionally, if you sign into the services through a third party service, your list of contacts from that site or service may be automatically imported to the services.

Protection of Techchak and Others

We reserve the right to access, read, preserve, and disclose any Personal Information that we believe is necessary to comply with the law; to respond to lawful requests by public authorities, a court order, or subpoena; to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of Techchak, our employees, our users, or others, including to meet national security or law enforcement requirements.

How is Personal Information about me secured?

Your account is protected by a password, and your Personal Information is encrypted in transit and in storage using industry standard encryption. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security.

How can I access, manage, and delete my data?

Through your account settings, you may access, and, in some cases, edit, or delete the following information you’ve provided to us:

  • Name and password
  • Determining your geographic location for efficient, and organizing your work, manage your account and billing, to enable secure login and single sign-on, and allow third-party integrations.
  • Email address
  • Phone number(s)
  • Location
  • Time zone
  • Place of employment
  • Devices
  • User profile information, including images you have uploaded
  • Billing information
  • Contacts
  • Other third-party account information you have linked to the site

The information you can view, update, and delete may change as the services change. You also have the right to access, correct, amend, or delete information that we hold at any time. When you update information, we may maintain a copy of the unrevised information in our records. After deletion of your account, some information may remain in our records for a period of time that is consistent with the purpose it was collected for. We may use any anonymized and aggregated data derived from your Personal Information after you update or delete it, but not in a manner that would identify you personally. Following the cancellation of your Services, we will delete and/or anonymize information related to your account so that no personal information is retained by Techchak or its contractors, unless otherwise required by law.

How does Techchak comply with specific state and country laws?

The information you can view, update, and delete may change as the services change. You also have the right to access, correct, amend, or delete information that we hold at any time. When you update information, we may maintain a copy of the unrevised information in our records. After deletion of your account, some information may remain in our records for a period of time that is consistent with the purpose it was collected for. We may use any anonymized and aggregated data derived from your Personal Information after you update or delete it, but not in a manner that would identify you personally. Following the cancellation of your Services, we will delete and/or anonymize information related to your account so that no personal information is retained by Techchak or its contractors, unless otherwise required by law.

Under the General Data Protection Regulation (GDPR), you are the controller of your personal data and Techchak is a data Processor. As Processor, Techchak will comply with the instructions contained in this document, in the Techchak Terms of Service and User Agreement, in any agreements between you and Techchak, or other instructions that you provide later. Techchak ensures that the collection, use, and retention of personal information transferred from the European Union, Switzerland, and the United Kingdom to the United States is authorized via a suitable legal vehicle, such as the Standard Contractual Clauses. Subject to EU law, you have the following rights in relation to your Personal Data:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights in relation to automated decision-making and profiling
  • Right to withdraw consent
  • Right to lodge a complaint with the data protection authority

Techchak complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and/or Switzerland to the United States. Techchak certifies that it adheres to the Privacy Shield Principles. Techchak maintains a record of the processing activities it carries out in the course of using personal data to deliver its services, and it will provide this report (Art. 30 “Record of Processing Activities”) to supervisory authorities upon demand. Techchak will keep your Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so in connection with your account, or as required by law (e.g., for tax, legal, accounting or other purposes), whichever is longer. Notwithstanding the retention Policy above, all High-five recordings for European Union (EU) Users will be erased after 180 days, and for non-EU Users will be erased after 365 days. You may download recordings onto your personal device within this period. Within 60 days after this period, you will only be able to retrieve any previously recorded material by contacting High-five support directly. However, after this subsequent 60-day period, you will be unable to retrieve any material recorded from the prior 240 days. If you have questions about Techchak’s Privacy Policy or data practices, you may contact Techchak’s Data Protection Officer (DPO) at info@techchak.com. You also have the right to lodge a complaint with a supervisory authority.

California and CCPA

Techchak complies with the California Consumer Privacy Act (CCPA) and related laws.

OPPA Compliance Statement

Techchak does not provide services designed for use by children under the age of 13, nor does it knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected such information, we will delete that information as quickly as possible. If you believe that a child under 13 has provided us with personal information, please contact us at info@techchak.com.